Shop Policy

Your satisfaction and confidence are important to us!

 

Cancellation Policy - We understand that plans change. Cancellations are welcome before shipping. Please reach out to us promptly at gold.and.spice@hotmail.com or website live chat to process your cancellation.

Return Policy - Your satisfaction is our priority. You have up to 14 days from the delivery date to initiate a return. Kindly note, the shopper is responsible for the return shipping fee.

Shipping Information - We entrust Israel Post with our shipments. While we strive to dispatch your item at the earliest, please allow up to 35 business days for delivery. Rest assured, we prioritize swift shipping for your convenience.

We ship with Israel Post to the following countries:

Albania, Andorra, Argentina, Armenia, Australia, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Cook Islands, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Faroe Islands, Fiji, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Hong Kong SAR, Hungary, Iceland, India, Ireland, Italy, Japan, Kiribati, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Papua New Guinea, Peru, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Suriname, Sweden, Switzerland, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vatican City, Venezuela.

If your country doesn't appear on the list and you'd like to order, please don't hesitate to contact us! We'll do anything to ship goods to you!

Shipping is based on the product's weight, and is calculated accordingly. Thank you for your understanding.

Please note, we entrust Israel Post with our shipments. We ship domestically (Israel) with tracked mail, and internationally with regular mail. While we strive to dispatch your item as soon as possible, please allow up to 35 business days for delivery. Rest assured, we prioritize swift shipping for your convenience.

Please be aware that buyers are accountable for any applicable customs or import taxes. We regretfully cannot control delays caused by customs processes.

Customs and Import Taxes - Please be aware that buyers are accountable for any applicable customs or import taxes. We regretfully cannot control delays caused by customs processes.

 

For the extended policy, please visit the bottom of the home page. If you have any questions, please don't hesitate to contact us on the website live chat, or at gold.and.spice@hotmail.com

 

Thank you!